Technology Coordinator Job Description

The elected Officers and appointed Coordinators (3-year term) are the Board members of Southern California World Service of AFG, Inc., a California Nonprofit Public Benefit Corporation and a charitable 501(c)(3) tax-exempt entity per the Internal Revenue Service. SCWS Officers must live within the California South Area during their entire term. The officers act in accordance with the spiritual principles of Al-Anon Family Groups while conducting the prudent management of the Area. The Officers accept additional demands on their time and possess some special skills relevant to their position. Members of Al-Anon in SCWS who also are members of A.A. are ineligible to hold Al-Anon service positions that vote in matters affecting another group or Al-Anon or A.A. as a whole.

Eligibility and Qualifications

Is accessible, available, responsive, and is able to communicate effectively, prepare written documents and meet deadlines. Must be in good financial standing with the Area. Continues to be an active member of Al-Anon in CA(S), with working knowledge of the 12 Steps, Traditions and Concepts, current Al-Anon/Alateen Service Manual and Knowledge-Based Decision-Making (KBDM). Has an understanding of the Area and World Service structure. Must maintain confidentiality of non-public information.

Official Duties and Responsibilities

  • Attend Area meetings.
  • Work with the site personnel and Area Chair or Designee to identify technical equipment needs for Assemblies, Committee Meetings, and other Virtual/Hybrid meetings.
  • Identify, implement, manage, coordinate, and facilitate current and future technology resources which could be utilized for Area Assembly, Committee, Area Workshop, and DR/GR Workshop Virtual/Hybrid meetings. This includes creating the meeting, registration (if needed), assisting with sign-in and renaming processes, setting up interpretation, facilitating co-hosts and tech help for the meetings, running presentations as needed, allowing screen sharing when directed monitoring, assigning waiting rooms, muting or removing attendees as directed, and reading chat submitted, working with Group Records Coordinator to ensure members are counted correctly, facilitating polls and voting, et al.
  • Provide technical support to conduct Virtual/Hybrid Area meetings which could include: purchase, storage, set up and break down of equipment, negotiating contracts with vendors, and maintaining video conferencing accounts such as Zoom or Webex.
  • Acquire presentations (PowerPoint, PDFs, audio and video, and Internet resources) from officers to use laptop to project at AWSC, Assembly, and other SCWS events. Share presentations with Website Coordinator to ensure proper posting to the SCWS website.
  • Assemble tech teams of four to six members to support Assembly and Committee meetings. Coordinate with the team members before and during the meeting including set of physical space, laying cables, installing and running technical and sound equipment as needed. Monitor all audio, including soundboard in the room and virtually via computer.
  • Manage and troubleshoot technical needs during in-person, hybrid, and online-only events.
  • Be well-versed in all aspects of Zoom meetings, including access from Apple and Android phones, tablets, laptops, and PCs.
  • Coordinate with and provide back-up support to Website Coordinator.
  • Make suggestions to SCWS for any technical equipment needs.
  • Coordinate the SCWS email and software systems and subscriptions to help facilitate communication within the various levels of service.
  • Maintain and update the SCWS accounts and subscriptions to keep all accounts current. Including researching tools and costs associated with them. Support Google voice subscriptions.
  • Technology administration includes email account maintenance and forwarding for SCWS officers and coordinators, blog administration, email list subscriptions, and bulk mail service administration (messages sent by officers to AWSC, DRs, GRs, and other SCWS email lists).
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  • Transition email accounts when positions change. Coordinate by phone with each of the incoming members.
  • Provide technical support and assistance to Service Panel and Area Members as needed.
  • Prepare and present written report for each quarterly SCWS meeting and email to Bulletin Coordinator.
  • Has voice and vote at Service Panel and AWSC Meetings.

Basic Skills, Personal Qualities, and Experience Needed

  • Professional and/or volunteer experience in software account support and maintenance.
  • Knowledge of Zoom, Google Suite, Microsoft, Adobe Acrobat, and Mail Chimp bulk mail service messaging are required.
  • Strong computer skills including use of presentation and word processing software, PDF creation and editing, and file conversion.
  • Quick response to Officer requests to send out bulk mail service messages.
  • Is accessible, available, responsive, and flexible.
  • Able to communicate effectively, prepare written reports and meet deadlines.

Additional Skills Needed

May be asked to take notes which are projected at Assembly, Committee, or other SCWS events. Provide support for other technology-related Board needs such as electronic voting, document creation, Participate in Thought Force committees as requested by Chair. Is accessible, available, responsive, and flexible. Has a strong sense of responsibility, able to prioritize and work independently or as a team member.

Equipment and Technology Needed

Access to computer, printer, Internet connection. Participates in conference calls and online meetings.

Realistic Time Commitment of this Position

Up to 5 to 10 hours per week to keep accounts current, send bulk mail messages, and prepare and run SCWS area meetings as requested, and prepare for and follow-up to meetings. Attends 8 SCWS meetings per year, 7-8 hours each, with a prepared report: Feb, Aug Committee (3rd Sat) and May, Nov Assembly (3rd Sat) and Jan, Apr, Jul, Oct Board (Sun). Attend the Annual SOS and support events of other Coordinators. See Mandatory Area Meeting Attendance table below. Respond to email requests within two to three days

Preparation

  • Meet with outgoing SCWS Technology Coordinator for orientation and Assistance will be provided during transition.
  • Notebook with detailed procedures will be provided at Turnover

Travel

Attends one service event outside SCWS Area during three-year term. Makes own travel arrangements, within budget guidelines.

Meetings

Meetings Months Days Time
Officers January, February, April, May, July, August, October and/or as needed Saturdays or Sundays, as agreed 3 to 6 hours, as needed
SCWS Board January, May, July, October 3rd Saturday or to be determined 9:00am to 3:00pm
Area World Service Committee (AWSC) + new DR Orientation February, August 3rd Saturday and 1st Saturday (New DR Orientation) 9:00am to 4:00pm 10:00am to 12:00pm (New DR Orientation)
Area Assemblies + new GR Orientation May, November 3rd Saturday 1st Saturday (New GR Orientation) 9:00am to 4:00pm 10:00am to 12:00pm (New GR Orientation)
Sharing of Service (SOS) January 3rd Saturday 10:00am to 4:00pm
Longtimer's Event Last year of 3-year panel 3rd Saturday 10:00am to 4:00pm

Revised: 09/2024

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